BitMart
Crypto Exchange Review 2021

Making Crypto Simple
Liam Kemp — Last Updated on September 29, 2021

BitMart is a worldwide cryptocurrency exchange platform that serves more than 5 million customers in 180 countries around the world. The trading platform has headquarters in the famous offshore banking heaven, Cayman Islands.

BitMart exchange logo

The trading platform allows customers to trade more than 300 cryptocurrencies and gain interest through their digital assets. BitMart also has its own native token, BMX.

While BitMart offers many benefits to users thanks to its large cryptocurrency order book and developed trading features, we advise you to read our informative guide on BitMart before opening an account on the platform, as the exchange has several shortcomings as well.

About the Trading Platform

BitMart was established in 2017 by a cryptocurrency enthusiast based in New Jersey, Sheldon Xia, who now serves as the exchange’s CEO. The exchange listed its first cryptocurrency coin in 2018 and launched spot trading on the platform. BitMart’s launch involved an aggressive marketing campaign, which included a multi-city roadshow across the world, in order to attract more customers.

Bitmart exchange homepage

The exchange has established four offices in New York, China, Hong Kong, and Seoul, though the company headquarters remain in the Cayman Islands. The exchange provides services in over 180 countries, including Australia, the UK and the US.

BitMart is registered as a Money Service Business in the US under the US Financial Crimes Enforcement Network (FinCEN). That said, the exchange is barred from serving customers in several US states, including New York, Washington, Connecticut, Georgia, New Mexico and Hawaii. Customers residing in these states are not able to make trades through BitMart, as the exchange isn’t registered with state regulators such as the New York Department of Financial Services.

Supported Cryptocurrencies

BitMart lists around 300 cryptocurrencies, including major digital assets like Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Ripple (XRP), Bitcoin Cash (BCH), and DASH. However, one of the most attractive features of the platform is its inclusion of low-cap altcoins like QTUM and SafeMoon. These low-cap digital assets can be hard to trade even on the other big cryptocurrency exchanges, giving BitMart an advantage over the competition.

Bitmart product app

BitMart supports around 400 crypto trading pairs, with many altcoins paired with BMX, BTC, USDT and ETH. You can buy cryptocurrency with fiat currencies as well.

Developers who want to list their coins on the Bitmart exchange can apply by filling a form on the platform’s website. However, it is important to remember that a populous order book can also contain scam coins that are liable to pump and dump schemes, so having too many alternatives may not necessarily be a good thing, especially for crypto beginners.

BitMart Token (BMX)

BitMart Token (BMX) is an ERC20 token running on the Ethereum blockchain. As the platform’s native token, the BMX token can be used to vote on decisions regarding the platform’s future plans, such as which cryptocurrencies should be listed in the order book. The tokens also provide discounts on transaction fees or help token owners earn trading fees.

Bitmart BMX token page

The BitMarket token doesn’t have a maximum supply, though it marketed a 1 billion total supply during its initial coin offering (ICO) back in 2018. As part of the ICO, 30% of tokens were distributed to the public, raising $12,086,700 USD. The founding team kept 30% and allocated 20% for community expenses. Early adopters got 10%, as did whitelisted investors. The BitMart team also announced that they plan to repurchase and burn BMX until only half of the total BMX supply is left.

You can check the amount of Bitmart tokens in circulation here.

Trading Fees and Limits

BitMart uses a maker/taker fee model to structure trade fees. Default rates start from 0.25% and change depending on the monthly trading volume in BTC and BMX. You can use BMX to cover your transaction fees and earn a 25% discount.

While deposits are free, withdrawal fees vary based on blockchain network traffic and they can be quite expensive. Another important point is that BitMart has strict minimum withdrawal limits that can be quite high for certain cryptocurrencies. It is not a good idea to move your crypto assets to BitMart without first checking the minimum withdrawal limit.

Bitmart exchange fees

BitMart has two separate fee structures for ordinary and professional users. Ordinary users are customers with a level one account that is not verified. While anyone can open an ordinary user account without identity verification, they are not able to make any withdrawals without completing an identity verification or KYC check.

Professional users with verified accounts can withdraw from the platform, though withdrawal limits still apply.

BitMart Trading Features

Like most exchanges, BitMart supports spot trading, allowing customers to buy and sell crypto assets immediately. This is the most common type of trading on the exchange. The platform also supports futures trading.

In February 2020, BitMart started offering staking benefits. This means that customers can earn rewards for depositing and holding crypto funds on the exchange without paying staking fees. The platform only allows staking ATOM, ALGO, BHD, DASH, and QTUM.

Bitmart crypto exchange features

Finally, users can earn interest through their digital assets with the BitMart Lending program. BitMart lending works on a first come first served subscription basis. Each lending project has a subscription period. In previous cycles, BitMart offered a 100% annualized interest rate for CIRCUS, %50 annualized interest rate for FUSE, and a %40 annualized interest rate for BTC, USDT and Ether. However, lock-in periods vary depending on the offer and customers receive a percentage base profit based on the locked-in days.

BitMart Security

BitMart users can enable two-factor authentication (2FA) to get a one-time code for each new login. All withdrawals from BitMart exchange require confirmation through either email or phone. BitMart also allows users to create their own API keys, which is a good security practice for technology-savvy users.

The platform also monitors and records all IP addresses that are used to access the exchange accounts. The company claims all passwords and personal information are encrypted through hashing. BitMart boasts automatic protection against distributed denial of service (DDOS) attacks and automatic backups every few minutes.

Bitmart security features

According to the trading platform, only 0.5% of digital assets on the exchange are stored in hot wallets, while the remaining funds are stored in cold storage. Company cold wallets are protected by multi-signature access.

BitMart is registered as a Money Service Business (MBS) in the US, but it is important to remember that it isn’t as tightly regulated as some other exchanges in the US and in Australia. While it is hard to pass judgment on the exchange based on limited information, you should be aware that BitMart received its fair share of fraud and scam allegations from customers, though some of them seem to be based on insufficient familiarity with BitMart’s strict and quite high minimum withdrawal limits.

BitMart Customer Support

During its first years as a growing exchange, BitMart’s customer support was handled mostly via email. BitMart finally established an online customer support service back in 2020, but there have been complaints that it can be spotty with long waiting times and a lot of “please be patient” requests.

Bitmart customer support page

As we mentioned above, a fair portion of complaints regarding BitMart seems to stem from underlying issues with withdrawal fees, though there are other problems too. This includes the lack of response from customer services on crucial issues such as identity verification and withdrawal failures. Some users reported weeks and months-long delays due to the inefficiency of BitMart’s customer service.

Crypto trading is by nature risky and time-sensitive, so delays regarding trades and withdrawals can have a disastrous impact on customers’ finances.

FAQ

Does BitMart have a mobile app?

BitMart has an official mobile app that can be downloaded for Android and iOS from Google Play and Apple Store respectively.

What payment methods does BitMart support?

You can easily open a cryptocurrency trading account on BitMart with your email address or your phone number. The platform accepts deposits via several payment methods including debit/credit cards, bank transfers, online transfers through PayPal and MoonPay, gift cards and digital currencies. However, you should keep in mind that you are not able to make withdrawals without identity verification.

Is BitMart a regulated cryptocurrency exchange?

While BitMart is a registered money service business in the US, it is not as tightly regulated as Coinbase or Gemini. The regulatory status of this offshore-based crypto exchange is somewhat unclear.

A Few Words Before You Go…

The BitMart cryptocurrency exchange offers sophisticated yet user-friendly trading options such as futures trading, staking, and a yields-based lending program. The platform offers high liquidity, lists more than 300 crypto trading pairs, and allows fiat currency purchases and withdrawals. It can be accessed from over 180 countries around the world, including most European countries and Australia, though it can’t operate in several states across the US.

That said, it is important to read the fine print with this crypto exchange. Most users don’t realize that BitMart’s withdrawal fees could be more than what they are used to, or that they have to complete ID verification before being able to make withdrawals. Online reviews of BitMart paint a somewhat lackluster customer service picture, which is a major red flag when it comes to cryptocurrency trading platforms.

Sign Up with BitMart

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